At Parcel, the health and wellbeing of our customers and employees is our top priority. Given the current Coronavirus (COVID-19) environment, we’d like to take this opportunity to advise that our team is here to continue to support you with any questions you may have.
Update: 1 April 2020
Premier Mark McGowan provided a update on Stage 3 Restrictions for it’s COVID-19 response. For our industry construction will remain open during “Stage 3”. At Parcel Property, our teams in the office and on the ground have adapted their work practices to deal with COVID-19 as safely as possible, whilst continuing to build land and apartments for the community.
We are still experiencing strong demand from our customers who are interested in starting their new home journey. While we respect the advice from the Australian Government in relation to social gatherings, our Display Apartments and Land Estates will remain open – by private appointment only. Our team are demonstrating a no-contact policy to ensure the wellbeing of the public. We also have hand sanitisers and are taking extra steps to ensure the cleanliness of the homes.
We also have virtual tours of all our projects and can facilitate video appointments with our team.
Update: 18 March 2020
Personal hygiene is our number one priority, and we are pleased to share with you the extra precautionary measures we’re taking to reduce the risk of infection and help keep our customers and staff safe:
– Our staff are practising ‘social distancing’ with each other and the public
– Team segregation is in place, with various people and teams already working from home
– No large meetings or team events are being held during this period
– As part of our ‘zero contact’ strategy, no handshakes will be offered – just excellent customer service!
We appreciate your understanding that customers we are meeting face-to-face may be asked to confirm whether they have returned from any international travel within the last 14 days or are showing any cold or flu like symptoms.
Our team is here to continue to support you with any questions you may have regarding your purchase. We can continue to meet you onsite during business hours or we can arrange private appointments after hours at our estates or in the office. Other options exist on FaceTime, via Skype meetings; or over the phone to help keep things progressing smoothly.
During these unprecedented times, our commitment to exceptional customer service remains unchanged, so please do not hesitate to contact our team if you have any specific questions or concerns.